Frequently Asked Questions

PAYMENTS:

Q – How do I make my payments at www.exovikdigital.in?

You have multiple payment options:

All credit and debit cards

UPI

All wallets, such as PayTM, Amazon, Airtel, PhonePe, Freecharge, Mobikwik & Jio.

Net-banking via all leading banks

Pay later services such as Lazypay and Epaylater

Credit Card EMI options (3, 6, 9, 12 months)

Cardless EMI options (0% EMI by Zestmoney, Instacred)

Q – Are there any hidden charges when I make a payment?

A – No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders to maximum pin codes except ODA location, So verify at the time of purchase.

Q – What is Cash on Delivery?

A – If you would rather not make an online payment, you can opt for Cash on Delivery. You will have to make your payment in cash during the final delivery of your order, before the order is handed over to you. The payment should be strictly in cash. The maximum amount payable via cash on delivery is ₹9,999. Payment is only accepted in Indian Rupees.

RETURNS & REPLACEMENTS:

Q – What is the procedure after a replacement has been placed?

A – If a replacement has been requested, then we will send you an email explaining the complete process. It will be initiated after we receive the original item from you.

Q – When are returns acceptable?

A – EXOVIK will provide a refund or replacement only if one is requested within 7 days of the receipt of your order and only under the conditions listed below:

Delayed delivery of the product – In case the product is not received, you can cancel the order, and the full amount will be refunded back to you within 14 working days. (EXOVIK is not responsible for delays in refund processing caused by banks, calamities, or national holidays).

Wrong product received.

Damaged product received. In such cases, we require that:

Items should not be installed or used.

All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.

CANCELLATIONS:

Q – How do I cancel my order?

A – If the item has not been delivered, you may cancel the order by refusing delivery. Your refund process will be initiated after we receive the original product from the courier.

Q – How long will it take to complete the cancellation request?

A – It usually takes 2 working days to cancel an order. You will be notified about the cancellation by call or e-mail. If the item has already been dispatched, it will take around 7 working days for the cancellation and refund process to complete, once the product is returned to our warehouse.

Q- Are the orders placed on this platform non-cancellable?

Please note that customized products, heavy high-value items, and specific items designed for particular orders cannot be cancelled or modified once placed or shipped.

SHIPPING:

Q – What are the delivery charges?

A – There are no shipping charges for any orders at www.exovikdigital.in except ODA locations.

Q – Why does the delivery date not match with the delivery timeline?

A – We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases, it may take up to 5 or more working days during festivals, sales, or when there are other mitigating circumstances. Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.

Q – What is the estimated delivery time?

A – Please allow 7 to 10 business days for your order to arrive. We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases, it may take up to 5 or more working days during festivals, sales, or when there are other mitigating circumstances.

Q – Why does the estimated delivery time vary for different items?

A – Delivery times are influenced by product availability, your shipping destination, and the courier partner’s time-to-deliver to your location. Please allow 7 to 10 business days for your order to arrive.

Q – What are you supposed to do if you haven’t received the invoice?

A – All orders are shipped with an invoice from Exovik. In case you don’t receive an invoice, you may submit a ticket by filling out this simple form at info@exovikdigital.com

Q – How to track your order?

A – 1. A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.exovikdigital.in and clicking on

“Track Your Order”

This will tell you the approximate delivery time of your order and the current shipping status.

Q – What if the item is damaged, or you want a replacement?

A – 1. If your order arrives visibly damaged, please contact Exovik Digital Customer Service immediately. You can reach out to us at info@exovikdigital.com with your order ID and images of the product. Exovik will dispatch a replacement or initiate a refund immediately.

If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at info@exovikdigital.com, mentioning your order ID. Exovik will dispatch a replacement or initiate a refund immediately.